Removal & monitoring
Trustpilot
Trustpilot is an independent review platform widely used by e-commerce, subscription, and service businesses to build public trust signals.
Why Trustpilot matters
Trustpilot positions itself as an independent, trustworthy source, so a fake negative review there can carry outsized weight with prospective customers doing due diligence before they buy.
How removal works here
We assess the review against Trustpilot's guidelines, including its rules on genuine transaction verification, and escalate through Trustpilot's official flagging process.
What ongoing monitoring covers
Monitoring tracks new Trustpilot reviews and your TrustScore trend over time.
Questions
Trustpilot removal — frequently asked
Submit the listing link through our free assessment. We check the review against Trustpilot's guidelines: no genuine transaction, a conflict of interest, or content that breaches their policies are all valid grounds. Then we run the flagging and escalation with Trustpilot directly. Trustpilot is explicit that businesses can't pay to have a review removed outright, so a real policy breach is the only path that actually works.
Trustpilot's guidelines require reviews to relate to a genuine experience with the business. If a review can't be tied to a real transaction, it's often a strong candidate for removal. We'll confirm at the free assessment stage.
Yes, TrustScore recalculates once a review is officially removed from the platform, though the exact timing depends on Trustpilot's own processing.
No. Businesses can't remove a Trustpilot review directly, regardless of how unfair it seems. Only Trustpilot can take one down, and only once it's been flagged and found to breach Trustpilot's guidelines, which is what our assessment and escalation process is for.
Other platforms we cover
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Get a free assessment and a price agreed upfront. No fee unless it comes down.
Or call us directly: 0494 721 942