Trades — plumbing
Turning satisfied jobs into a steady stream of 5-star reviews
A busy plumbing business had strong repeat custom but almost no public reviews, making it hard to compete with lower-quality competitors who simply had more of them.
The challenge
Great service wasn't translating into visible proof for new customers comparing options online. Asking for reviews manually after each job was inconsistent and often forgotten.
The approach
Connected the business's existing customer/job list, with review requests sent automatically by SMS shortly after each completed job — a one-tap link to leave a review on Google for positive experiences, with any concerns routed directly to the owner instead of posted publicly.
The outcome
Review volume and average rating both increased over the following months, with the business's Google Business Profile becoming a stronger factor in local search visibility.
Monthly review volume
Meaningful increase
Setup effort required
One-time, automated after
“We were doing good work the whole time — we just weren't asking. Automating it meant we stopped forgetting.”
This case used: Review Generation
See Review Generation