Hospitality — café
A fabricated food-safety claim, removed in under two weeks
A one-star review falsely claimed the business had been fined for a health violation. No such fine existed, and the reviewer had no order history.
The challenge
The review was specific enough to look credible to prospective customers, and had already been referenced in two follow-up questions from people considering booking. The business had no record of the reviewer as a customer.
The approach
Assessed the review against Google's policy on false claims and fabricated content, compiled evidence showing no matching transaction or booking record, and submitted a structured escalation citing the specific policy breach.
The outcome
The review was removed following escalation. No fee was charged until removal was confirmed, per the agreed no-win-no-fee terms.
Time to resolution
11 business days
Fee structure
No win, no fee
“We knew the claim was false but had no idea how to actually get it taken down. Having someone handle the evidence and escalation properly made the difference.”
This case used: Content Removal
See Content Removal